This section provides help for common issues, best practices, and a glossary of terms used in Carelane.Documentation Index
Fetch the complete documentation index at: https://docs.carelane.io/llms.txt
Use this file to discover all available pages before exploring further.
Troubleshooting Overview
Common Issues
Solutions for frequent problems.
Best Practices
Recommendations for effective use.
Glossary
Definitions of key terms.
Getting Help
Self-Service Resources
| Resource | Use For |
|---|---|
| This Documentation | Feature guides and how-tos |
| AI Assistant | In-app help and guidance |
| Glossary | Term definitions |
Contact Support
If you can’t find an answer:- Check this documentation
- Try the AI assistant
- Contact your organization administrator
- Reach out to Carelane support
Common Questions
Account Access
I can't log in
I can't log in
- Check your email address is correct
- Try password reset if needed
- Check if your account is active
- Contact your administrator
I don't see a study I should have access to
I don't see a study I should have access to
- Verify you’ve been assigned a role in the study
- Check with your study administrator
- Ensure you’re in the correct organization
Data Entry
I can't submit a form
I can't submit a form
- Check for validation errors
- Ensure all required fields are complete
- Look for error messages
I can't edit a submitted form
I can't edit a submitted form
- Check if there are open queries
- Verify you have edit permissions
- Contact study team if locked
Exports
My export is stuck in pending
My export is stuck in pending
- Large exports may take time
- Try a smaller export scope
- Contact support if it persists
Reporting Issues
When reporting issues, include:| Information | Why It Helps |
|---|---|
| What you were doing | Context for the issue |
| What happened | Actual behavior |
| What you expected | Expected behavior |
| Error messages | Specific error text |
| Steps to reproduce | How to recreate the issue |