> ## Documentation Index
> Fetch the complete documentation index at: https://docs.carelane.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Help with common issues and questions

This section provides help for common issues, best practices, and a glossary of terms used in Carelane.

## Troubleshooting Overview

<CardGroup cols={2}>
  <Card title="Common Issues" icon="circle-question" href="/troubleshooting/common-issues">
    Solutions for frequent problems.
  </Card>

  <Card title="Best Practices" icon="lightbulb" href="/troubleshooting/best-practices">
    Recommendations for effective use.
  </Card>

  <Card title="Glossary" icon="book" href="/troubleshooting/glossary">
    Definitions of key terms.
  </Card>
</CardGroup>

## Getting Help

### Self-Service Resources

| Resource               | Use For                    |
| ---------------------- | -------------------------- |
| **This Documentation** | Feature guides and how-tos |
| **AI Assistant**       | In-app help and guidance   |
| **Glossary**           | Term definitions           |

### Contact Support

If you can't find an answer:

1. Check this documentation
2. Try the AI assistant
3. Contact your organization administrator
4. Reach out to Carelane support

## Common Questions

### Account Access

<AccordionGroup>
  <Accordion title="I can't log in">
    * Check your email address is correct
    * Try password reset if needed
    * Check if your account is active
    * Contact your administrator
  </Accordion>

  <Accordion title="I don't see a study I should have access to">
    * Verify you've been assigned a role in the study
    * Check with your study administrator
    * Ensure you're in the correct organization
  </Accordion>
</AccordionGroup>

### Data Entry

<AccordionGroup>
  <Accordion title="I can't submit a form">
    * Check for validation errors
    * Ensure all required fields are complete
    * Look for error messages
  </Accordion>

  <Accordion title="I can't edit a submitted form">
    * Check if there are open queries
    * Verify you have edit permissions
    * Contact study team if locked
  </Accordion>
</AccordionGroup>

### Exports

<AccordionGroup>
  <Accordion title="My export is stuck in pending">
    * Large exports may take time
    * Try a smaller export scope
    * Contact support if it persists
  </Accordion>
</AccordionGroup>

## Reporting Issues

When reporting issues, include:

| Information             | Why It Helps              |
| ----------------------- | ------------------------- |
| **What you were doing** | Context for the issue     |
| **What happened**       | Actual behavior           |
| **What you expected**   | Expected behavior         |
| **Error messages**      | Specific error text       |
| **Steps to reproduce**  | How to recreate the issue |